Bonyhub Shipping Policy

BONYHUB Shipping & Delivery Policy

Contact us:
πŸ“§ customercare@bonyhub.co.uk

BONYHUB is a UK-based fashion brand operating from both UK and international warehouses. Orders are dispatched from the nearest available warehouse to ensure efficient delivery.

UK customers do not pay customs duties on UK deliveries.

🚚 1. UK Delivery Options

1.1 UK Next-Day / Ready-to-Ship Items (Selected Items Only)

Available only for items listed under β€œNext Day Delivery / Ready-to-Ship”.

  • Dispatched from our UK warehouse

  • Courier: Royal Mail

  • Order before 1:00 PM (Mon–Fri) for same-day dispatch

  • Delivery window: 8:00 AM – 4:00 PM (Mon–Sat)

  • Not available on public holidays

β€œOrders above Β£100 qualify for free shipping.Β 

UK Standard (2 working days) FLAT Β£5.99 SHIPPING CHARGESΒ 

Β£11.99- Garunteed UK Next Day ( Orders Placed from Mon to Fri Before 12pm)

1.2 UK Standard & Express Delivery (Overseas Warehouse)

For items dispatched from our overseas warehouse, we offer the following options:

🚚 UK Express Priority Delivery- β€œOrders above Β£100 qualify for free shipping.Β 

  • Estimated delivery: 3–7 business days

  • Shipping Β£7.99 UK BelowΒ  Β£100.

  • Express Priority orders are processed and dispatched first

Orders containing a mix of Next-Day and overseas items may arrive in separate parcels.

🌍 2. International Delivery

BONYHUB ships worldwide, including the USA, Canada, Europe, Middle East, Australia, and Asia.

2.1 Worldwide Express Shipping

  • Delivery timeframe: 7–14 business days

  • Couriers: DHL, FedEx, UPS, or Royal Mail International

  • Customs clearance may extend delivery times

Flat Rate: $19.99 USD all orders.

πŸ“¦ 3. Important Delivery Information

  • Delivery timelines are estimates, not guarantees.

  • Delays may occur due to weather, courier disruptions, seasonal demand, or operational issues.

  • Shipping, professional stitching, and finishing charges are strictly non-refundable.

  • Only one shipping charge per order applies, based on the option selected.

πŸ”„ 4. Returns & Refunds Policy

4.1 Return Conditions

Returns must be requested within 7 days of delivery.

  • Items must be unused, unworn, and with original tags attached

  • Customers are responsible for return postage

  • We strongly recommend tracked services (Royal Mail or DPD)

BONYHUB is not liable for lost or untracked return parcels.

4.2 Refund Processing & Fees

For all approved returns:

  • Original shipping charges are non-refundableΒ  for All returned items Customers are responsible for return shipping.
    A Β£4.99 return handling fee will be deducted from refunds.

  • Return postage is paid by the customer

This fee covers inspection, processing, and handling of returned items.

4.3 Eligible Returns

  • Ready-to-Ship / Next-Day Items
    βœ” Eligible for refunds, store credit, or exchanges

  • Lehengas & Made-to-Order Items
    βœ” Eligible for store credit only
    ❌ Not eligible for refunds (unless faulty or required under UK consumer law)

Β  5. Cancellations

  • Cancellation requests must be made within 2 hours of placing the order

  • A Β£2.99 cancellation fee applies

  • Orders cannot be cancelled once dispatched

Β  Β 6. Taxes & Duties

  • UK customers: No customs or duty charges

  • International customers: Responsible for any local customs duties or taxes