DELIVERY AND RETURNS
BONYHUB is a UK-based ethnic fashion brand operating from both UK and international warehouses.
We ship worldwide and dispatch orders from the nearest available warehouse to ensure fast delivery.
All UK customers receive parcels via Royal Mail, DPD.
UK Customers do not pay customs duties for UK deliveries.
Professional Stitching, Finishing & Shipping Charges are non-refundable.
1. Introduction
BONYHUB dispatches orders from multiple warehouses, including:
- UK Warehouse – Ready-to-Ship / Next-Day Delivery items
- Overseas Warehouse – 3–9 Day Express Delivery (DDP – Delivered Duty Paid)
1.1 Delivery Timeframes
- UK Next-Day Delivery: Dispatched from our UK warehouse
- Express 3–9 Day Delivery (Overseas Warehouse): Delivered via DPD, DHL, or Royal Mail. No customs or import duties are payable by UK customers.
1.2 Shipping Fees
Free UK Shipping on all orders above £100
Stitching, Finishing & Shipping Charges Are Non-Refundable.
( Handling Fee charged on every item returned £4.99 )
A standard shipping charges are non refundable and deducted from your refund to cover the original delivery costs, even if your order qualified for free shipping.
Customers are responsible for return postage.
Important Delivery Notes
- Orders containing a mix of Next-Day and 3–9 Day items may arrive in separate parcels.
- Delivery estimates may vary based on courier delays, weather, seasonal traffic, or operational issues.
- Stitching/Finishing charges and Shipping Fees are strictly non-refundable.
2. International Delivery
BONYHUB UK Based company and ships worldwide, including the USA, Canada, Europe, Middle East, and Asia.
2.1 Worldwide Express Delivery
- Delivery timeframe: 7–14 business days
- Delivered via DHL, FedEx, UPS, or Royal Mail International
- Customs delays may extend delivery times
Cost: $19.99 (flat rate)
Restrictions
- We cannot ship to PO Boxes, BFPO, or APO/FPO addresses.
